The Power of Hello

The Power of Hello


Hello. Bonjour. Hola. Buongiorno. Ni hao. As salam Alaykom. A basic greeting from hotel staffer to hotel guest can never…

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The Suite Life

The Suite Life


I’ve been spoiled… Over the past year, I’ve stayed in 40 hotels and many fine properties have upgraded me to…

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Second Assurances

Second Assurances


The funny and scary thing about first impressions is that you only get one. One chance to nail that perfect…

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