Madrid Investment Mystery Traveling to Madrid for a speaking engagement, I was accommodated in a hotel that, to me, epitomized some of the... Read More
A Necessary Warning For Housekeeping Opt-Out Credits This an interesting service concept that has been gaining some steam of recent but one for which there could be... Read More
Dropping the Desk from the Hotel Front Desk As technology continues to disrupt nearly every aspect of a hotel’s operations, one in particular that is about due to... Read More
A Bud Hotel Near You A day that has long been revered by potheads and all other cannabis advocates – April 20th, otherwise known as... Read More
The Essence of Service Communications Say you’re managing a property with a focus on service excellence. In other words, you’re one of those general managers... Read More
May The Fourth Be With Your Hotel With today coming to be known as the date on the calendar in celebration of all things Star Wars, it’s... Read More
In Search of Hotel Excellence: Fairmont Austin When you think of Fairmont Hotels and Resorts, what comes to mind? Is it an iconic, historic railway hotel such... Read More
Dispenser Theory I’m old enough to recall metal foil packets of shampoo in the hotel shower as well as the arduous task... Read More
Greetings Are Also Part of a Sense of Place Too often when we refer to the concept of a ‘sense of place’, our thoughts tend to drift towards the... Read More
