Hondo’s Hospitality Anyone who has endured the pleasure of my company has no doubt been regaled a story or two about my... Read More
Oxfam, Housekeepers and Tourism’s Dirty Little Secret Making frontpage headlines all over Canada in mid-October was a scathing report from Oxfam Canada, an international development agency for... Read More
The Other Three Missing Senses A few weeks ago, I wrote an article entitled ‘The Three Missing Senses’ describing a few essential qualities that were... Read More
Keeping Hoteliers And Guests Happy Through Training Technology Making guests happy is a noble pursuit for any hotel as we all know this translates into higher occupancies, the... Read More
The Missing Three Senses While traveling overseas to speak at a hospitality conference, I was put up in a hotel not of my choosing... Read More
Time To Revise Your Crisis Communications Plan Hurricanes Harvey, Irma and Maria; the Mexico City earthquake; the tragedy in Las Vegas; the wildfires in Napa and Sonoma... Read More
Messages for Hoteliers from the USS Midway No trip to San Diego is complete without a trip to CV-41, also known as the USS Midway, the largest... Read More
Developing Your Ownership-Leadership Style One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day... Read More
The Housekeeping Training Revolution Modern advances in employee training and ongoing retraining have such profound benefits that it’s near impossible for any senior hotelier... Read More
