Enhancing Your Public Relations Success As a card–carrying member of SATW (Society of American Travel Writers), I am literally bombarded with emails from those interested... Read More
Why We Love the Hotel Business in Ten Parts Have you ever sat back for a moment to reflect on the profession of hospitality? With all its ups and... Read More
Raising Awareness For RSIs An important issue affecting many hotels that merits further discussion is repetitive strain injuries (RSIs), especially those with an aging... Read More
Moving Up The Ranks Of The Guest Experience Hierarchy I’m mystified, or should I say confused. Perhaps you can help me solve this conundrum… In most annual budget processes,... Read More
Handwritten Notes Will Elevate The Service Bar On a recent Delta Airlines trip from Boston to Minneapolis, I was surprised by a folded paper napkin handed to... Read More
Is The Necktie Making A Comeback? Call me a traditionalist. Each morning as I walk past my tie rack, I pause to admire the vividly colored... Read More
Mitigating the Risk of a Fire In the past few months, my neighborhood in Toronto has seen two, five-alarm fires. Fortunately, in both cases, there was... Read More
Housekeeping is a Contact Sport Every hotelier knows that housekeeping is a vital aspect of any property’s operations. All it takes is just one look... Read More
Authenticity Training: A Team Building Opportunity By now, the phrase ‘local authentic experience’ has been tattooed on every hotelier’s back ever since it started to trend... Read More
