How To Fundamentally Reinvent A Hotel While the recent worldwide statistics for the hotel industry tend to present an ‘all is well’ analysis, my belief is... Read More
Top Issues And Solutions For Your Housekeeping Department For the majority of hotels nowadays, a perennial issue with no easy solutions is staffing, both in terms of how... Read More
New York ADR Dilemma Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps... Read More
Where Should Staff Live For Remote Resorts? Staffing is a major concern for nearly every hotel around the world, but where this challenge becomes particularly prickly is... Read More
Should Hotel Brands Have Their Own Standalone Retail Stores? I blame Amazon. The rise of online shopping, with the aforementioned billion-dollar company leading the way, has ripped the core... Read More
With Hotel Bottled Water, Every Drop Counts “Water, water, everywhere, and all the boards did shrink; water, water, everywhere, nor any drop to drink.” I start this... Read More
The Reservations Game And Cancellation Policies When we make a reservation at a hotel, it is common practice for the property to have a cancellation policy... Read More
HVAC from Hell Over the past few months I have gained a newfound appreciation for how critical HVAC is to any property. Not... Read More
Small Steps To Making Associates Feel Valued With hospitality being a people-oriented business, guest interactions are most often not handled by the senior managers reading this article... Read More
