How to Merge Face to Face With Technology As Warren Buffet once said, “How will you ever see eye to eye if you’re never face to face?” Many... Read More
Five Things Every Hospitality Salesperson Should Master Perhaps one of the finest hospitality sales professionals I know is David Brudney. In a career that spans 35+ years,... Read More
Adapting To Digital Meeting Channels We all know digital advancements have impacted and will continue to impact the way we reach and transact with customers.... Read More
Profiling the Modern Chinese Traveler Let’s face it: China is a big deal, both in terms of geopolitics and outbound travel. The former is beyond... Read More
The Medium Is NOT the Message A proud claim to marketing fame for Canadians has always been Marshall McLuhan’s 1964 aphorism, “The medium is the message.”... Read More
How Hotels Can Use YPlan A ways back, I shared my thoughts on the then-new smartphone app HotelTonight, which allowed users to make quick, same-day bookings at... Read More
Stop Hiding Behind the Numbers On the evening of June 1, 2009, Air France Flight 447 departed Rio de Janeiro to Paris. The flight started... Read More
Great Advertising From Westjet Having worked with hoteliers for more than 30 years, I have heard every excuse as to why their guests are... Read More
Happy Holidays to You and Your Hotel Family With this blog post debuting just a couple days before Santa does his rounds, it’s the perfect opportunity to wish... Read More
