The Great American Winter Road Trip and Your Hotel Much has been written over the summer of COVID-19 about the resurgence of the Great American Road Trip, as millions... Read More
The Next Normal of Managing Group Contracts through Technology Once states and countries have wrangled in their COVID-19 second waves and start to reopen borders (and distribute vaccines), confidence... Read More
What You Can Learn from a Thousand Articles Written My first published article on hospitality debuted in early March 2011 and just last month we rolled out our sixth... Read More
Winning in the Covid Winter with Integration The pandemic has been a great reset button for our industry, but its long tail is only now unveiling itself.... Read More
Ending Seasonality One Week At A Time The seasonal ebbs and flows of occupancy are real, especially in the face of such uncertainty as a result of... Read More
Doubling Down on Revenue Management for Post-Pandemic Success One of the most worrisome aspects of how COVID-19 has affected the hotel industry is that we have had to... Read More
Don’t Let Your Front Office Ego Make You Lose Money Long before Covid-19 shattered normal hotel operations, every prudent senior manager already knew that technology and outsourcing could both be... Read More
Building Total Guest Revenue for a Profitable Future through Seamless Self-Serve There have been and still are many necessary changes to hotel operations to specifically address the need for viral safety... Read More
Tapping into the Next Normal of the Remote Workforce With no clear end to the COVID-19 craziness, many companies are considering permanent work-from-home policies. While this may be troubling... Read More
