Hotels Are Guilty Until Proven Guilty With Online Reviews Even now at the asset manager level for a luxury boutique hotel, I still find myself evaluating online reviews on... Read More
Are You Loud Or Silent In The Panic Button Debate? It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels.... Read More
Airbnb Morphing Into The Amazon For Accommodations We’ve all witnessed Airbnb’s dramatic growth over the past dozen or so years. Rising from a backpacker’s way to secure... Read More
The WiFi-Free Hotel Restaurant This is not about ‘free WiFi’ but by placing the first word last it turns the concept on its head.... Read More
Is Amazon Your Next Hotel Distribution Channel? Earlier this year, Amazon announced that it has sold its record 100 millionth smart speaker. The allure for such devices... Read More
Are Social Influencers A Hotel Marketing Sham? Miss Jane Doe has a hundred thousand followers on Instagram. She approaches your public relations or marketing manager looking for... Read More
Will Marriott Make A Dent In Home Sharing? Marriott’s entrance into the home sharing signifies far more than just an acknowledgement of their mainstream acceptance. Yes, alternate lodging... Read More
Is Guest Privacy Still Sacrosanct? Call me old-fashioned. To me, a hotel’s guest list is completely confidential, released only on a need-to-know basis. This protects... Read More
Upgrading Your Booking Engine To Fight The Home Sharing Onslaught It has been a great fiscal year overall for the hotel industry and perhaps this has distracted us from properly... Read More
