Free WiFi At Long Last! To show you how much times have changed, we need only compare two frequently asked questions posed to the front... Read More
Is In-Room Television Dead? Ever the traveling road warrior, one aspect of the hotel experience that I’ve given some extra thought of late is... Read More
My Feature in the Hotel Yearbook 2018 The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and... Read More
Canada Heats Up the War With Airbnb North of the border, the Hotel Association of Canada (HAC), headed by Executive Director Susie Grynol, is taking a proactive... Read More
Gamification of Room Upgrades Selling room upgrades is an important tactic for generating incremental revenue. Most websites that I’ve visited attempt to outline the... Read More
Cyber Crime, Cyber Liability and Cyber Liability Insurance It is a hotelier’s worst nightmare – the theft or loss of guest records. Recall the data security failure at... Read More
HAC on the Attack Anyone who has read my columns on the topic of alternate lodging providers knows that I have my qualms with... Read More
Leveling the Sharing Economy Playing Field I attended an interesting travel panel earlier this month in my hometown of Toronto. The topic was the leisure segment,... Read More
Thoughts on the Major Chains’ Cancellation Policy Change The slew of recent announcements that major chains including Marriott, Hilton and IHG will now require a minimum notice (48... Read More
