How Hotels Can Use YPlan A ways back, I shared my thoughts on the then-new smartphone app HotelTonight, which allowed users to make quick, same-day bookings at... Read More
Thinking Little: Why Hotels Must Use Little Data By now, we’re all familiar with the term ‘Big Data’ – the deluge of information afforded to us by modern... Read More
Free WiFi: Do the Math This past weekend was a statutory holiday up here in Canada, affording me some extra time to get caught up... Read More
Four Tips For Today’s Hotel Websites As a judge of the HSMAI Adrian Awards, I’ve had the pleasure of gazing at this year’s crop of the... Read More
TripAdvisor: Mission Accomplished I have some qualms with TripAdvisor, but I can totally understand the merits that go along with its success, as... Read More
Why Netflix Is A Hotel Game Changer Until I subscribed to Netflix, I never gave it a lot of thought. Its share price, tripling in the past... Read More
Online Reviews: Can Accuracy Be Legislated? The state of New York recently announced some significant fines (US$350,000) levied on some 19 different companies whose online review practices were... Read More
Going Green To Be Seen Going green is all the rage these days. It’s a benchmark we use to categorize modern, chic hotels and brands... Read More
Hotel Reviews: It’s All In the Math Remember the good old days of first-year college and that introductory (and often mandatory) course in statistics? As an engineer,... Read More
