Traditional Travel Agents: Yours to Rediscover Before the dawn of the Internet, travel agents were a dominant factor in the hotel industry because filling a travel... Read More
Fighting back against Airbnb Airbnb has created an interesting value proposition for consumers. On the one hand, with its ostensibly cheap nightly rates and its... Read More
The Debate Over On Hold Messages Writing opinion editorials over the years has gained me a few fans as well as a few detractors. I fashion... Read More
A Silicon Valley North for Hotels Toronto, my home town, has long held the title ‘Hollywood North’ to express its close relationship with Los Angeles, the... Read More
Using Music to Heighten Guest Satisfaction Music can have a profound psychological effect on your mood and how you experience your surroundings. Not hard to understand.... Read More
Cameras as a tech boon for hoteliers You may remember the days when a digital camera was a serious investment. The first digital SLR (single lens reflex)... Read More
Building Mobile Apps to Boost Meetings It’s no secret that mobile software — apps — are emerging with many new and interesting functions to change nearly... Read More
Master Social Media in China to Master It at Home The growth of China’s economy is equal parts fascinating and staggering. Living in North America where capitalism, consumerism and urbanization... Read More
Mobile-friendly marketing attracts consumers New is cool. I get it. With the exponential growth of social media, mobile and all in between, many have... Read More
