Insights from Monscierge’s Q3/Q4 2012 GEM Report Monscierge is an interactive software company that helps hotels connect today’s savvy traveler to trusted local recommendations, understanding that simplicity... Read More
A Ratings Evolution Beyond TripAdvisor I wish to bloviate on a particular issue that concerns a client of mine and its organizational needs in the... Read More
Psychological Musings on Backbid Have you taken the time to examine www.backbid.com? If not, give it a quick browse, ruminate on it a minute... Read More
Using TripAdvisor to Make a Travel Decision By now, I expect that you have a member of your staff dedicated to reviewing and responding to comments posted... Read More
The video revolution is nigh By now you’ve probably heard this expression to the point of cliché, but I repeat it nonetheless because it is... Read More
Managing Real-time Reviews This is the year of mobile domination. Smartphones now have the numbers and the ‘smarts’ to swing this from rebellion... Read More
Library Hotel Collection – The Secret to TripAdvisor Success A recent issue of Condé Nast Traveler extolled the success of the Library Hotel Collection’s four properties. Perennially, the organization’s... Read More
Technology Satiety: Why Electronic Resilience Is Crucial for 2013 As we ease into the second quarter of 2013, technology continues to creep into every aspect of our lives, arguably... Read More
A New Approach to Online Distribution and Integration Arising from discussions about Room Key, the OTAs and where online hospitality channels are headed, I had a conversation with... Read More
