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Could Lawyers Destroy TripAdvisor?Let me start by saying that I am not a lawyer, nor do I profess to have any substantial expertise… |
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Search Engine Optimization – An ObituaryJust past his tenth birthday, we’re sad to announce the imminent death of unpaid (also known as organic) Search Engine… |
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A Three Step Relief Plan to OTA FrustrationDo online travel agencies (OTAs) have you frustrated? They certainly do for me. On the surface is their commission rate,… |
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In Search of Hotel Excellence: Fairmont Le Chateau FrontenacI have visited Fairmont Le Chateau Frontenac many times — as a youth, on business, for leisure and lately as… |
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Full Service Versus Limited Service: Who Is the Real Winner?While travelling on business earlier this month, I had the opportunity to compare two outlets of a major chain –… |
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Develop Your Food StoriesFood is by far one of the best ways to differentiate your property and make a lasting impression with guests…. |
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Bathrooms As a Make Or Break Experience – Part IIIn an article written a while ago, I expanded on how important the bathroom is for the overall guestroom experience. It’s such… |
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Successful Summer Strategy: Boston Harbor Hotel Got It Right!Headed to Boston for business, I found myself at the 230-room Boston Harbor Hotel. For those unfamiliar with the property,… |
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Before and After at the Audubon InnI’ve known Keith Hill for quite some time now, having worked with him on a few hotel projects in the… |
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‘Hotel Hell’ Season Two ReviewHaving just wrapped its second season, “Hotel Hell” represents a solid hour of television — albeit a slight guilty pleasure… |