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What a Mature Tablet World Means for HotelsCome January 2015, tablets will be a mature technology product, if they aren’t already. What this means is that there… |
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Fortifying Your Comfort FoodsWe’ve all heard the term ‘comfort food’ used here and there, but many of us outside of immediate F&B circles… |
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Strategist or Tactician?Which one are you, strategist or tactician? Or, do you even know the difference? It’s subtle, but very important to… |
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How Hotels Can Use YPlanA ways back, I shared my thoughts on the then-new smartphone app HotelTonight, which allowed users to make quick, same-day bookings at… |
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Sustainable Hospitality Gets Green LightGreen or environmentally friendly hotels are all the rage right now. And for good reason, too. Our environment needs a… |
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An Inside Look at 5-star F&BI’ve long held the belief that you can’t be successful in the hotel industry without a dedicated effort in your… |
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Gearing Your EngineeringEngineering is one of the domains of “unsung heroes” amongst a hotel’s staff. They work behind the scenes — in… |
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Standing in Front of the LocomotiveAmong my favorite television shows is “Moyers & Company,” which plays Sunday mornings on PBS. In a recent episode, Bill… |
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Ignore the Verbal ChannelIf you’ve ever read a book on body language or perfecting your public speaking abilities, then you’ve probably come across… |
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Stop Hiding Behind the NumbersOn the evening of June 1, 2009, Air France Flight 447 departed Rio de Janeiro to Paris. The flight started… |