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A Sense of PlaceHelping a client organize a conference set in my hometown of Toronto, I sent several employees down to a big… |
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Cooking Classes Anyone?I haven’t stumbled upon anything new by bringing up the notion of hotels offering in-house cooking classes, courses or an… |
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One good idea is worth …Last month, one of the top hotel chains put a notice into the ad industry press asking interested parties to… |
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IHMRS 2013: A Wealth of IdeasIHMRS, held earlier this month in New York City is the granddaddy of hotel trade shows with a long pedigree…. |
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GMs Chat About Ultra-Luxury ExperiencesWhat defines a 5-star resort? What creates that superlative experience, both in terms of physical amenities as well as service… |
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The Gateway to Chinese TravellersWe all know Chinese outbound travel is growing. But by how much? How does one get involved? What are the… |
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RevPAR vs. RevPORWhen it comes to the terms RevPAR and RevPOR, RevPAR (revenue per available room) gets most of the attention. And… |
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Break Through the Review Ruckus With BrandingDoes the average consumer still check the annual reporting of star and diamond ratings? Do customers know the criteria that… |
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Easynest: The Next Airbnb?Have you heard about Easynest? The premise is that once you book a hotel room, you post it to your profile… |
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Service Is the Glue Between RenovationsFor my summer vacation this year, I decided to take my wife on a road trip through the province of… |