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Think Qualitatively About Guest ReviewsLife used to be simple and somewhat orderly. Hotels were classified as 1 through 5 stars (or diamonds) by reputable… |
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Sitting Is the New Smoking – Get Your Team MovingA healthy staff means a healthy business. The numbers show that healthy, more active employees have lower health claims, are… |
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Guestroom Design and Meeting ProductivityLike all other aspects of a hotel, the connectivity afforded to us by the growth of the internet has forever… |
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Before and After at the Audubon InnI’ve known Keith Hill for quite some time now, having worked with him on a few hotel projects in the… |
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How to Merge Face to Face With TechnologyAs Warren Buffet once said, “How will you ever see eye to eye if you’re never face to face?” Many… |
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Sensory-Specific Satiety and Your RestaurantAll the best restaurants in the world – think those with Michelin stars under their belts – describe their fare… |
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Follow Your Skills, and the Passion Will ComeNormally I like to begin September with a rallying cry to start the fourth quarter strong so you lay the… |
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Don’t Be a ‘Slowtelier’It has been my experience that the hotel industry isn’t exactly known for operating faster than a speeding bullet. Even… |
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Leadership Mentoring – What’s Most ImportantAccording to a benchmark study in 2012, US companies alone spend almost $14 billion annually on leadership development with the… |
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Hospitality Veterans: Step Up and Mentor Before You RetireAttending the recent HITEC tradeshow in Los Angeles, I was quick to point out that there weren’t a lot of… |