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St. Patrick’s Day CheckupTop of the mornin’ to ya! Wherever you are and whatever percent Irish you have in your blood, I wish… |
The (Almost) Human TripAdvisorRecently, I was approached by general manager with a highly irregular issue concerning his hotel’s listing on TripAdvisor. That man… |
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Where Have All the Matchboxes Gone?Picture this: I’m dining at an upscale restaurant and when the bill arrives, it comes with a branded matchbox for… |
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Integrating Online With OnsiteEach year around this time, Monscierge, an interactive software company that helps hotels connect today’s savvy traveler to trusted local… |
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Third Spaces Enrich Guests’ Lives and LoyaltyYou’ve probably heard the term “third space,” and you’ve probably given it some thought. With all the recent shifts in… |
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Thinking Little: Why Hotels Must Use Little DataBy now, we’re all familiar with the term ‘Big Data’ – the deluge of information afforded to us by modern… |
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Great Advertising From WestjetHaving worked with hoteliers for more than 30 years, I have heard every excuse as to why their guests are… |
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Distinguish Brands to Improve Guest PerceptionAn integral goal of branding is to establish a precedent with consumers so they know what to expect from your… |
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Dealing With A Midweek HolidayOh, the headaches of the Gregorian 365-day calendar. It makes sense to us because we’ve grown up with it, but… |
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The Fall Lull – Yours To GainThe annual occupancy cycle is typically defined by its peaks and valleys – the December holiday high season, the winter… |