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Reservationists Are Unsung Hospitality HeroesSometimes we forget the power of a real, live, human salesperson. Jodi Tower, a senior reservation sales agent for FRHI… |
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Planning for Black Friday 2014Nowadays, Black Friday might as well be considered a fundamental element in our Thanksgiving traditions. Hordes of eager shoppers rush… |
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Gin and Tonic – An Opportunity in its SubtletiesA dinner party, an afternoon in the sun, happy hour after work or just a night out; it’s time for… |
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The Rise of Indian Outbound TravelMuch attention has been given over the past few years to the rise of Chinese outbound tourism. And rightfully so,… |
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In Search of Hotel Excellence: The Sagamore Resort on Lake GeorgeRecall the movie “Dirty Dancing” (1987) starring Jennifer Grey and Patrick Swayze to put you in the mood. Now fast… |
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Embrace the WeirdNow that it’s Halloween, it seems only fitting that we discuss holidays and what they can do to boost revenues… |
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Single-minded Focus on Guest Services Delivers ResultsLet’s say hypothetically that you had no legacy commitments to OTAs and other commission-hungry third party relationships. (I know this… |
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In Vino Veritas, Part XXVII: Focus on TerroirThere are many aspects of viticulture that distinguish two bottles of wine from one another. Laypeople will focus on the… |
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Think Qualitatively About Guest ReviewsLife used to be simple and somewhat orderly. Hotels were classified as 1 through 5 stars (or diamonds) by reputable… |
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‘Glanceability’ and Your HotelYes, that’s a made-up word in the title, but with any luck this neologism will soon be a mainstay in… |