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State of the Nation – Lessons from a Week on the RoadThe past week was spent traveling to half a dozen different properties in the Northeastern US and Canada. A wide… |
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The Unsung Heroes of Hospitality – Executive HousekeepersHousekeeping has always been top of mind for hoteliers, but it is only within the past decade that its importance… |
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Leadership Mentoring – What’s Most ImportantAccording to a benchmark study in 2012, US companies alone spend almost $14 billion annually on leadership development with the… |
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Enhancing A Loyalty Program With GamificationThe Web and software world has embraced “gamification” during the past few years as websites and mobile apps find ever-craftier… |
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Hospitality Veterans: Step Up and Mentor Before You RetireAttending the recent HITEC tradeshow in Los Angeles, I was quick to point out that there weren’t a lot of… |
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In Vino Veritas, Part XXIV: Organic WinesEverybody is going organic these days — fruits, vegetables, meats, grains and now alcoholic beverages (and that’s only including food… |
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Five Things Every Hospitality Salesperson Should MasterPerhaps one of the finest hospitality sales professionals I know is David Brudney. In a career that spans 35+ years,… |
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The Hotel Art Scene – Building Communities and SEOIt goes without saying that a big marketing topic these days is search engine optimization, or SEO. We’re all looking… |
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Bona Fide Hospitality vs Hotel CommoditizationBeing away on a hybrid business-vacation consulting trip is the perfect opportunity for a little self-reflection and industry introspection. As… |
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Catering to the Nutraceutical MarketWe are what we eat. What we eat affects our emotions, our energy levels, our immune systems, our physical strength,… |