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FIFA Time: Brazil On the World StageNow that it’s June, it’s time for us to discuss one of the biggest events to impact consumer habits this… |
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Five Things Hoteliers Can Learn From CanadaHappy Canada Day, everyone! One day a year, it’s time to turn our spotlights on my home country, the Great… |
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Your Colors Are Your BrandHere’s a scary story. I’m driving to a meeting and get stopped at an intersection. While waiting for the light… |
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The Three Pillars of Hotel Customer ServiceEvery good salesperson or individual working in guest service knows about guest expectations: you must first meet, and then exceed…. |
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“Talent” in the Hospitality WorldOriginally, I had set out to write a short, inspirational manifesto about the nature of innate talent versus the merits… |
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Think Of Your Kids This Father’s DayGiven that it’s the Friday before the annual Father’s Day Sunday, it’s a bit late to start addressing strategies and… |
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It’s the Little Things That Make the DifferenceDid you ever notice that it is the little, unexpected nuances that grab your attention? From the world of statistics… |
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Five Lessons From Economy HotelsMost of the time, innovation flows downstream. In our industry, logically, this implies that ideas generated amongst four and five… |
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We Are Supporting Characters in a Guest’s StoryHotels are all about delivering an experience — bestowing guests with an uplifting story to enrich their lives. At least… |