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Bona Fide Hospitality vs Hotel CommoditizationBeing away on a hybrid business-vacation consulting trip is the perfect opportunity for a little self-reflection and industry introspection. As… |
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Encourage IndependenceTo all my American friends, I wish you a very happy Independence Day. And for everyone else in the northern… |
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Beware of Departmental SiloingI want you to think about your day-to-day life as a hotelier, whatever rank or title you hold. What department… |
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Duplicate Bridge: Developing Your Business AcumenWhat do Isadore Sharp, Bill Gates, Warren Buffet and I have in common? No, it is not a hotel chain… |
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Goodbye Is As Important As HelloI have written and am well aware of the numerous ways that properties focus their attention on building their sense… |
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Adapting To Digital Meeting ChannelsWe all know digital advancements have impacted and will continue to impact the way we reach and transact with customers…. |
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Gray Is the New Green, Part 6: Thinking Medium TermWhile drawing more Millennials seems to all the rage these days, we should not forget they are still in their… |
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Strategist or Tactician?Which one are you, strategist or tactician? Or, do you even know the difference? It’s subtle, but very important to… |
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Seven Habits of Highly Effective HoteliersThere’s little doubt that you’ve read or at least heard of the famous business and self-help book entitled “The Seven… |
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Ready For the Shared Economy?In the latter half of July, renowned columnist and author Thomas Friedman wrote an article about Airbnb, employing the phrase “shared economy”… |