The Year of the Dog Hotel It should come as no surprise to anyone that the pandemic has changed traveler behavior. By understanding some of the... Read More
The Post-Pandemic Hotel Experience from the Experience Expert As COVID-19 continues to upend travel and rewrite daily habits, hotels must nevertheless continue to differentiate their products in order... Read More
In Vino Veritas LXXXII: Tasting and Cycling through Canada’s Prince Edward County International travel restrictions due to COVID-19 have forced all of us to rethink our vacation prospects, and for me this... Read More
The Ongoing Action Plan for COVID-19 Imagine this scenario. A guest arrives after a short flight for a five-night stay. A few days later, not feeling... Read More
From Gift Shop to the Post-Pandemic Gift Experience While it’s easy to see COVID-19 simply as a disruptive anomaly, a more interesting perspective would be to view it... Read More
If Elon Musk Was A Hotelier What if a person of Elon Musk’s character and bravado were to enter the hotel industry? How would they shake... Read More
To Upsell or Not to Upsell a Covid Amenity We all know that Covid will require the continued implementation of enhanced cleaning protocols and capex, all of which will... Read More
Do Guests Care for Cleaning or Anonymity? The wrench in our engines that is COVID-19 required all hotels to upgrade their housekeeping standards so that our spaces... Read More
Long-Term Consequences of Extreme Covid Measures at Hotels Once the Covid lockdown measures are almost completely gone due to the eradication of the virus or mass vaccination, guests... Read More
