Five Resolutions for the New Decade Welcome to the start of this new decade! Now that you’ve had your fill of turkey feasts and midnight champagne... Read More
Three Fundamentals Taught by Hospitality One significant problem I foresee for our industry is that hospitality has lost its luster and that we’re not attracting... Read More
Dark Omens Underpinning Recent Hotel Trends With numerous financial analysts all over the world already pointing this out, it isn’t difficult for me to point the... Read More
Twelve Fundamental Lessons from the Cruise Industry A recent cruise of the Baltics on the Regent Seven Seas Explorer with my wife was an eye-opener. As a... Read More
The Power Of ‘Because’ Simple words and phrases can have strong emotional impacts in any interaction. Thus, it’s important for you to educate your... Read More
Using Bathroom Amenities to Differentiate Your Property Spending over a third of my time in different properties across the globe as I currently do gives one the... Read More
Introducing the Concept of Micromentorship Mentorship and training are consummately important aspects of any successful business, but one of the most salient rigors of hospitality... Read More
What’s In A Hotel Name? Have you ever wondered if your property’s name has any bearing or influence on the type (and quantity) of customers... Read More
In Search Of Performance Perfection Can a hotel ever truly achieve flawless performance? And, if so, how would one measure this accomplishment? These questions were... Read More
