The Mille Club: Learning from a Luxury Airline Can hotels learn from an airline? Immediately, we suspect you may have said to yourself: unequivocally, no! And frankly, until... Read More
Length of Stay is the Best KPI for Proving the Value of Wellness Investments The word ‘optimization’ in today’s world implies the use of data and metrics for continuous business improvement, but it also... Read More
Embedding Sustainability into a Hotel Starts with Leadership Organizational structures and job titles grow and evolve the same as every other facet of running a business and adapting... Read More
The Funkiest Southwest Hotel with Lessons for Every Hotelier Worldwide The concept of a contemporary, boutique motel, either as a new build or retrofit, that commands sizably higher-than-market rates started... Read More
Checking in at Fairmont Banff Springs and the Luxury Trend for More Intimate Guestrooms For Canadians, Fairmont is not just a hotel brand but a fixture of our nation’s history. In the decades following... Read More
The Mille Club: Urban Versus Rural Experiences We define a Mille Club property as one that prices its guestrooms at or above the one thousand dollars per... Read More
Checking the Changes to Hawaiian Luxury with the Halekulani For those who are unfamiliar, the Halekulani is (pardon the alliteration) a hallmark of Hawaiian hospitality, with the property acting... Read More
A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant As background for those not from Canada, Tremblant is a picture-perfect ski village under two hours northwest of Montreal in... Read More
Exploring the Hazelton Hotel and How In-Room Tablets Are Integral to Modern Luxury Hotel luxury is a moving target. Of course, the visibility of design trends makes decade-over-decade changes in décor and furnishing... Read More
